netcup reviews & experiences

How good is the customer service at netcup? 

Our support team consists of experienced technicians who are available from Monday to Friday from 9 am to 5 pm. Whether you have questions about our products, accounting, hosting or server solutions or our entire product range - we will be there for you.

How long does it take to place an order with netcup? 

The processing time at netcup is fast and efficient. After ordering a netcup web hosting package or a netcup server, you will receive an order confirmation within a very short time. Activation usually takes place within a few hours, which is highlighted as particularly positive in the netcup experience.

What guarantees does netcup offer? 

We offer various guarantees to make your service the best it can be: 

99.9% uptime guarantee: our data centers are designed for maximum reliability.

No overloaded hardware: We reliably ensure that our servers are not overloaded with too many customers.

Data security: Your data is only stored on servers with a RAID1 hard disk network. If a hard disk fails, the second one takes over until the first one is replaced.

More information about the netcup quality guarantees.

Is netcup sustainable? 

We protect the environment and rely on electricity from renewable sources and particularly efficient hardware. You can find out more about this topic under Green electricity and energy efficiency.

Where does netcup host? 

The netcup data centers in Europe are located in Nuremberg (Germany) and Vienna (Austria). We also have an infrastructure in the USA on the east coast in Manassas, Virginia.