Webhosting

We avoid overloading our servers with too many customer accounts. If our customers have the feeling that their scripts run faster at a different provider, they can simply provide a brief example of our failure to provide the required level of service and then terminate their contract without notice. Advance payments made for our services will be reimbursed.

We guarantee that all customer data is stored exclusively on servers equipped with RAID-1 hard disk mirroring. If one hard disk fails, the other hard disk takes over, handling disk operations alone while the defective disk is replaced as quickly as possible. In addition, customer data is also backed up every week to a second server located in a different data center.

Thanks to multiple network connectivity and especially high-quality server hardware, we can guarantee our customers an average annual availability of 99.6%. If independent testing reveals that we are unable to maintain this level of availability, you are given the option of terminating without notice. All services paid for in advance will be unconditionally refunded, including an one-time monthly charge for the webhosting package ordered. This guarantee availability does not apply in the event of force majeure.

Our support team guarantees the rapid handling of any and all customer queries about our web hosting packages. Customers receive an answer after a maximum of 24 hours. Typically, queries are handled in less than two hours.

We are also happy to arrange customer-specific service level agreements. Please contact our Support for details.