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Team Lead Customer Support (m/f/d)

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Be Yourself - Because that´s how we want You to be

We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup!

Team Lead Customer Support (m/f/d)

as of now | Full-time | Klagenfurt

You are empathetic, want to take responsibility and convince with your commitment and your winning hands-on mentality. Customer satisfaction is your maxim on the basis of which you want to help shape the expansion of our customer support and actively contribute to change.

#PROFILE

In this position, you will take over the management of the Anexia support team. You will actively support your team, conduct regular feedback meetings and support your employees in their further development.

In addition to monitoring day-to-day business, you will always keep track of the KPIs and take responsibility for meeting the defined targets. You will also be responsible for actively shaping and optimizing workflows and processes as well as working on projects to further develop our customer support.

You will also ensure the quality of cooperation with the departments involved and ensure smooth processes through regular communication.

#WANTED

Completed training and several years of professional experience in customer service
IT affinity, technical interest especially in web hosting
Strong leadership and team management skills as well as strong communication skills
High customer and service orientation
Strategic thinking and service-oriented way of working
Excellent written and spoken German and good English skills

#WHAT WE OFFER

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...

Have we sparked your interest?

We look forward to your expressive application!

Apply now

#ABOUT

Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.

Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.

Our quality has been won several awards - picking up a "Very good", from CHIP computer magazine.

Part of the Anexia Group with over 400 employees and 6 office locations worldwide.