Be Yourself - Because that´s how we want You to be
We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup!
Team Lead Customer Support (m/f/d)
as of now | Full-time | Vienna, Graz, Klagenfurt, Karlsruhe, Remote
You have a sense for people, enjoy taking on responsibility and convince through your commitment and winning hands-on mentality. You are used to working independently and always keep a cool head. Then you are in the right position!
#PROFILE
- Professional and disciplinary management of the support team as well as responsibility for the smooth running of day-to-day operations
- Shaping and optimizing processes of customer support
- Regular feedback discussions and supporting employees in their development
- Monitoring day-to-day operations, overview of KPIs and responsibility for achieving set goals
- Responsibility for smooth cooperation with departments involved through regular exchange
#WANTED
- Completed training and several years of experience in customer service
- Leadership and teamwork skills as well as communication skills
- Independent working style and high self-organization
- Strong customer and service orientation
- IT affinity, technical interest especially in web hosting
- Strategic thinking and service-oriented approach
- Excellent German and good English skills in speaking and writing
#WHAT WE OFFER
#ABOUT
In accordance with Directive 2006/112/EC as amended, prices may vary depending on the customer's country of residence. Price incl. 0% VAT.
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